Refund & Shipping Policy

Shipping

Orders are typically processed within 1–2 business days. Australian metropolitan deliveries usually arrive within 3–7 business days, while regional addresses may take slightly longer. A tracking number is emailed once your parcel leaves the warehouse.

Money-Back Guarantee

Eligible orders are covered by the guarantee period stated on the official order page at the time of purchase. If you are not satisfied, contact us within that window to begin a return.

How to Request a Refund

• Email contact@nutrafame.com with your order number and reason for the return.
• Wait for return authorisation and the return address before shipping anything back.
• Return the bottles, including empties, using a trackable service.
• Approved refunds are issued to the original payment method within 5–10 business days of receipt.

Non-Refundable Items

Shipping charges and any returns received outside the guarantee window or without authorisation may not be refundable.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete or incorrect, contact us within 7 days with photos and we will arrange a replacement or refund at no cost to you.

Contact

Email: contact@nutrafame.com · Telegram: @shubhammalva · WhatsApp: +91 7055567447